Category: Uncategorized

We’ve introduced our new phone system to make contacting the practice easier and give you more choice when you call us. We know Mondays can be particularly busy, and we … [continue] New phone system and website features

On 6 April 2026 the Department for Work and Pensions (DWP) made changes to Universal Credit payments, meaning that patients who are assessed to meet the Severe Conditions Criteria will … [continue] Changes to Universal Credit payments

We have recently investigated reports from some patients who were unfortunately being cut off when trying to contact the practice. Following this review, we discovered that our phone system had … [continue] 📞 Update to Our Phone System / ✅ Use our Call Back System

All patient requests — whether submitted online, by phone, or in person at reception — are managed in exactly the same way. Every request is triaged with GP oversight to … [continue] 📣 Important Information About How We Manage Patient Requests

From 1 April 2026, there will be a change to NHS prescriptions for gluten-free bread and flour mix across the NHS North East and North Cumbria Integrated Care Board area. … [continue] Changes to NHS Gluten-Free Bread and Flour Mix Prescriptions

We are pleased to inform you that “Cumbria Yoga” will be placing some yoga on prescription sessions in our area, please see attached poster for more details. Patients will need … [continue]

Over the past six weeks, during what has been an especially challenging period for the practice, we are incredibly proud to share that we have received a 100% positive rating … [continue] 🌟 Thank You for Your Support 🌟

From 1 February 2026, the practice will no longer accept responsibility for the prescribing or routine monitoring of ADHD medications initiated by specialist services. These medications require specialist oversight. The … [continue] Changes to ADHD Medication Prescribing and Monitoring

A message to our patients Firstly, thank you to the many patients who were kind, patient and understanding yesterday during an exceptionally busy day. Your consideration really does make a … [continue] Patient message

All eligible patients will have now received a text or phone call from the practice. Why having you flu jab this matters Our GPs strongly recommends having the flu jab, … [continue] Flu Jab Day Saturday 11th October 2025 💉🍂

We believe that General practice should be at the heart of every community; Keeping patients safe, healthy, and providing the strong foundations upon which the rest of the NHS depends. … [continue] Practice Statement on Secondary Care Workload and the Future of General Practice

As you may now be aware a new weight loss treatment called Tirzepatide (Mounjaro) will start being used by the NHS from 23 June. ** However – it won’t be … [continue] NHS Weight Loss Treatment

Having trouble with the NHS App? Struggling to log in, book appointments, order medication or view your health information? You’re not alone — and we’re here to help! 🔹 Join … [continue] 📱 NHS App Drop-In Session – We’re Here to Help! 📱

📚 Protected Learning Time – Why We Close Our Doors 📚 From time to time, you’ll notice our practice is closed for Protected Learning Time (PLT). But what does that … [continue] Protected Learning Time

Important Update on Our Services Due to the growing demand for care from our NHS patients, we have made the decision to pause private capacity assessments for wills and power … [continue] Pause of non NHS work- Capacity assessments for Wills and Power of Attorney requests

We have made a decision to suspend online consultations until Friday 27.12.24.   Alternative services are available when we are closed to support you with acute medical problems therefore please utilise … [continue] Online consultations

Practice Update ✉️ Goodbye to Postal Mail We are reducing the use of paper mail to cut down on costs and environmental waste. Most of your letters and appointment notifications … [continue] Practice Update October 2024

We have upgraded our telephone system to improve your experience when contacting the surgery. If the call queue reaches a certain number, you now have the option to request a … [continue] Upgrade to Telephone System 

At our practice, we work hard to provide timely care and services to all our patients. However, non-NHS requests can take up to 30 days to process. We understand this … [continue] Why Non-NHS Requests Take Up to 30 Days – Understanding Our Process

As we enter the winter season, our practice is gearing up for one of the busiest times of the year. Alongside the usual winter health challenges, we are working hard … [continue] Winter Pressures: A Busy  Season for Vaccinations – Your Patience is Appreciated

August bank holiday pharmacy opening hours 2024 | North East and North Cumbria NHS (northeastnorthcumbria.nhs.uk)

We value our patients. We know that most patients value us too, especially when they need us regularly. You know we can deal with most of your health problems, keep … [continue] General Practice is collapsing