We’ve introduced our new phone system to make contacting the practice easier and give you more choice when you call us.
We know Mondays can be particularly busy, and we appreciate that waiting in a long queue can be frustrating. If you’re offered the option to request a call back, please consider using it rather than waiting on the line.
📞 Our call-back service
When you choose a call back, you keep your place in the queue without having to stay on the phone.
You can now also:
- Cancel your requested call back if you no longer need it.
- Receive a live update so you can see where you are in the queue.
This means you can get on with your day rather than waiting on the phone.
💻 Don’t forget our website widgets
We’ve also added a couple of features to our website,
You can now use the website to: to view number of callers in the queue and current longest wait time
Check and cancel an appointment – If you no longer need your appointment, please cancel it as soon as possible so the slot can be offered to another patient. Cancelling within an hour of the appointment needs to still be called through to the surgery. This service is available 24/7.
These additional services are designed to give you more flexibility and help reduce pressure on our phone lines, particularly at busy times.
Please help us by using the online options where appropriate and choosing the call-back service or submitting an online consultation rather than waiting in the queue.
Thank you for your patience and for helping us make the system work better for everyone.
