We have upgraded our telephone system to improve your experience when contacting the surgery. If the call queue reaches a certain number, you now have the option to request a call back instead of waiting on hold. You will keep your place in line and will be called back in the same order.
Call back Service Availability
- Hours: 8:15 a.m. to 4:45 p.m.
- Purpose: To reduce wait times and improve patient satisfaction, based on recent feedback from the GP patient survey.
In the first half of 2024, we managed over 40,000 calls. To help us serve you more efficiently, please consider using our online consult service for straightforward medical and administrative requests. This allows us to direct your queries to the appropriate team, reducing phone wait times and ensuring quicker responses.
Thank you for your cooperation and understanding as we work to enhance our services.
