All patient requests — whether submitted online, by phone, or in person at reception — are managed in exactly the same way.
Every request is triaged with GP oversight to ensure patients receive the most appropriate care and that urgent problems are prioritised safely.
If you attend the practice in person, you will be asked to complete a short written questionnaire detailing your medical problem. This provides the clinical information required for the GP to review your request in the same way as online or telephone submissions. You will not be given an appointment until the duty doctor has time to review your request.
Our reception team cannot book appointments directly with clinicians without GP oversight. They are working within the instructions and systems set by the practice to ensure safe clinical triage.
🙏 We kindly ask patients to treat our reception team with respect. They are here to help and are following the procedures required to keep patients safe.
Demand on general practice continues to increase, while national funding has not kept pace. Systems such as this help ensure limited clinical resources are used appropriately and that patients are managed as safely as possible.
Thank you for your understanding and support.
